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FAQs:
Accessing the Library Databases
From Off-Campus
1- Who may access the CNR
Library databases?
Due to database licensing
restrictions only students
currently enrolled at CNR, and
faculty and staff of the College
may access the Library
databases. If you are not a
currently enrolled CNR student,
faculty or staff member (for
example: if you are an alum, a
library subscriber, or a visitor
to the Library) you may use the
resources in the Library but we
are not able to provide you with
off-campus access.
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2- Why am I asked for a username
and password?
In order to gain access to the
Library databases you will need
to type in your CNR network
account user ID and password in
the Off-Campus Library database
login
box that will appear when
you click on a link to a Library
database from off-campus. Your
user name and password will be
verified in the CNR network user
account database to determine
whether you are an authorized
user. If you do not have a
username and password (Network
User Account) see
FAQ #3
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3- How do I create a username
and password (CNR User Account)?
If you are a currently enrolled
student or a faculty or staff
member of the College and don't
already have a CNR network
account username and password
you may create one by visiting
the
Virtual Help Desk . Or you
may visit any of the CNR Campus
Libraries, or the Academic
Computing Center or the
Information Systems Department
(both in Mooney Center on the
New Rochelle Campus). When you
visit the campus to create your
network user account, please ask
for assistance if you need help
creating your ID. Staff at all
of these sites is prepared to
assist you.
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4- Why is my username and/or
password rejected?
If your username and/or password
information is rejected, check
first that the information you
typed is correct and that the
'Cap Locks' key is not on. If
your information is still not
accepted, your account may be
expired or disabled. You will
need to contact the Information
Services Helpdesk to reactivate
or troubleshoot your Network
User Account information. The
telephone number for the
Information Services Help Desk
is (914) 654-5012.
You may visit the
Virtual Help Desk to change
your password.
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5- Why do I receive a 'page not
found' error message when I try
to log in?
A
'page not found' error messages
is often the result of needing
to clean out your browser
cache. See information on
deleting
cache
. Another reason for this error
may be the presence of a
personal or corporate firewall.
Software such as Norton Personal
Firewall, Norton Internet
Security, or McAfee Internet
Security may interfere with the
off-campus authentication
process. See information on
firewalls
.
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6- My username and password
information is accepted but I
still can't access the
databases.
There are several reasons why
you may not gain access to the
databases after you are
authenticated.
A. Are you
connecting to the Internet with
AOL?
B.
What Internet Browser are you
using?
C. Have
you deleted your cache files?
D. Are
cookies enabled in your browser?
E.
Is Java enabled in your browser?
F. Are you using a personal or
corporate firewall or antivirus
software?
A. Are you connecting to the
Internet with AOL?
There is a known problem using
AOL to access many research
databases. AOL and other similar
Internet Service Providers that
use their own web browsers often
run into compatibility problems
with the database systems.
Since all the database vendors
support IE 7 on Windows, it is
advisable to download a copy of
IE 7 from the Microsoft
website. Connect to the
internet with AOL, then minimize
the AOL browser and use IE to
access the Library databases.
You may download the Microsoft
Internet Explorer browser at the
Microsoft
download site.
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B. What Internet Browser are
you using?
Some database systems may
note be not compatible with
the AOL browser. Using the
AOL browser to access the
Library databases may cause
your access attempt to
fail. Since most database
vendors do support the
Internet Explorer browser
version 7, it is recommended
that you download a copy of
IE 7 from the
Microsoft download site
and install it on your
computer. You may use AOL to
connect to the internet,
then minimize AOL and use IE
to search the Library
databases. Netscape
Navigator may also work
though the preferred browser
remains IE 6.
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C. Have you deleted your
cache files?
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Your browser may be trying
to use a previously failed
attempt at access that may
be stored in your cache. In
this case you should delete
your cache files.
Internet
Explorer 7.x:
- On the
top menu bar
select Tools
- Go to
Internet Options
- Click on
the General tab
- Go to
Browsing History
- Click
Delete
- Select
Temporary
Internet FilesS
- Click
Delete
- Click on
OK
|
D. Are cookies enabled in your
browser?
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Cookies must be enabled in your
browser in order to access most
databases. Follow the
procedures below to enable
cookies:
Internet Explorer
7.x:
- On the top
menu bar select
Tools
- Click Internet
Options
-
Click the
Privacy tab
- Under
Settings,
move the slider to
the bottom to allow
all cookies, and
then click
OK. |
E. Is Java enabled in your
browser?
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You also need to have Java
installed and turned on in your
browser. Java is necessary for
many databases to function, for
example you will not be able to
see the graphics in ARTstor
unless you have JAVA installed.
You may download a copy of Java
at the
Java
download site .
Internet Explorer
7.x:
- On the top
menu bar select
Tools
- Click
Internet Options
- Click
the
Advanced tab
- If Java is
installed, there
will be a
Java section
in the
Settings
list.
- To enable
Java, select the
option under Java.
click
OK. |
F.
Are you using a personal or
corporate firewall or antivirus
software?
Personal firewalls or antivirus
software can interfere with the
off campus authentication
process. To find out if this is
the problem you may want to turn
off your personal firewall
and/or antivirus software and
test to see if you can log in.
If you can, then you should
consult your firewall and/or
antivirus software manual or
contact the vendor's technical
support to learn how to set up
the software to allow access to
the Library databases. It is
not advisable to turn off your
security protection. Please
note that if you are trying to
access the Library databases
from your place of work there
may be a corporate firewall in
place that may prevent you from
doing so.
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FAQs: Viewing Full Text Articles
and Images from the Databases
1- Why am
I unable to see images when
using the ARTstor database?
2- Why
doesn't a full text article
appear when when I click on it?
3- Why
does a blank page print when I
try to print a full text
article?
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1- Why am I unable to see
images when using the ARTstor
database?
If you are unable to see images
from Art collections when using
the ARTstor database, please
review the ARTstor's help site:
system
requirements for using ARTstor
.
Among the tips you will find at
ARTStor's help site are the
following particularly important
points:
A.
ARTstor
requires Java software to be
installed and enabled on your
computer.
B. Flash Player requires
version 6.0 or later to be
installed
C.
Pop
Blockers must be disabled to use
ARTstor.
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A. ARTstor requires Java
software to be installed and
enabled on your computer.
In order to view the
image collections in ARTstor you
must have Java installed and
enabled on your computer.
You
may download a copy of Java at
the
Java
download site . See
below for enabling Java in
Internet Explorer 7.
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Internet
Explorer 7.x:
- On the
top menu bar
select Tools
- Click
Internet Options
-
Click the
Advanced
tab
- If Java
is installed,
there will be a
Java
section in the
Settings
list.
- To enable
Java, select the
option under
Java. click
OK. |
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B.
ARTstor requires that Macromedia
Flash Player is installed on
your computer.
MacroMedia Flash Player is
necessary to use ARTstor. You
may download and install Flash
Player from the
MacroMedia
Flash Player Download Site.
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C. Pop-up Blockers must be
disabled to use ARTstor
ARTstor uses pop up windows to
enable views of Art collections
and other functions. In order
to see the ARTstor pop up
windows Pop Blockers must be
disabled. Procedures on
disabling the most common Pop-Up
Blockers is available at
ARTstor's website section on
system
requirements for using ARTstor
ARTstor.
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2- Why doesn't a full text
article appear when when I click
on it?
Many
Library databases contain full
text articles viewable in .pdf
file format. PDF files are
viewable using Adobe Acrobat
Reader. To open and view a PDF
file you will need to have Adobe
Acrobat Reader installed on your
pc. If you do not have Adobe
Acrobat Reader installed on your
computer articles will not
appear when you click on the PDF
full text option in the Library
databases. You may download a
copy of the free Adobe Reader
from the
Adobe
Acrobat Download site
.
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3- Why does a blank page print
when I try to print a full text
article from Adobe Acrobat?
When you click on a PDF file,
Adobe Acrobat Reader may launch
inside of inside of your
Internet Browser. When this
happens you will need to click
on the Adobe Acrobat print
button, not the print button
from the File menu at the top of
Internet Explorer. The Adobe
Acrobat Reader Print button is
located in the Adobe Acrobat
Reader program.
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